Privacy Policy

Who we are

Effective Date: October 25, 2025
App Domain: https://app.multilinksglobal.com.ng
Company Name: MultiLinks Global
Contact Email: admin@multilinksglobal.com.ng

Welcome to MultiLinks Global’s app / platform housed at app.multilinksglobal.com.ng. This Privacy Policy describes how we collect, use, disclose, and safeguard data relating to users of our application, API backends, website interfaces under this domain, and any associated digital services. By accessing or using our services, you agree to the practices described in this policy.

1. Information We Collect

A. User Account Information

  • Full name, email address, phone number, username, and password (encrypted).
  • Profile data or other information you choose to provide.

B. Usage & Interaction Data

  • Activity logs (pages/screens visited, time stamps, interactions).
  • API request logs, error logs, and performance metrics.
  • Device information (model, OS, app version, unique identifiers).
  • IP address, geolocation (if permitted), network type.

C. Uploaded Content & Project Data

  • Files, images, documents, configuration settings or other content you upload via the app as part of your usage.
  • Data submitted in forms or interfaces for project collaboration.

2. How We Use the Information

We use collected data to:

  • Operate, maintain, and improve the services under app.multilinksglobal.com.ng.
  • Authenticate and manage your user account.
  • Provide features, functionalities, and content tailored to you.
  • Monitor, prevent, detect, and respond to misuse, fraud, or security incidents.
  • Communicate with you (notifications, updates, support).
  • Analyze trends, usage patterns, and system performance for optimization.

3. Third-Party Services & SDKs

We may integrate third-party services (analytics, monitoring, hosting, etc.). Some examples:

  • Firebase / Google Analytics for usage analytics and crash reporting
  • Hosting & CDN providers for data storage and distribution
  • Email / messaging services for transactional communication

Each such service has its own privacy policy — we encourage you to review them for details on their data practices.

4. APIs & Data Sharing

If the app communicates with external APIs or integrates with other systems:

  • We only transmit data necessary for function and with encryption (HTTPS / TLS).
  • We do not share user data with third parties, except:
    1. To comply with legal obligations,
    2. To prevent security or abuse,
    3. With your explicit consent, or
    4. With our trusted service providers under strict confidentiality.

5. Permissions & Device Access

If mobile versions (or integrated app components) of this domain request permissions, they may include:

  • Storage / File access — to upload, read, or save files for your projects
  • Camera / Media / Photos — to capture or choose images or documents
  • Location — used only if a feature requires location-based functionality
  • Network / Internet — needed to communicate with our servers and APIs

Permissions will be requested transparently and only when necessary. You can always deny or revoke permissions (subject to feature limitations).

6. Cookies & Local Storage

Our web components (within app.multilinksglobal.com.ng) may use:

  • Cookies, localStorage, sessionStorage, or similar browser storage for session state, preferences, or caching.
  • Tokens (e.g. JSON Web Tokens) for authentication flows.

You may clear or block these, though certain features (login, session persistence) may be impacted.

7. Data Retention & Deletion

We keep personal and project-related data only as long as necessary to:

  • Provide ongoing services, support, and backups
  • Comply with legal, regulatory, accounting, or security obligations
  • Fulfill your request to delete data (subject to verification)

You may request deletion or export of your data at any time by contacting us.

8. Security Measures

We use industry-standard security controls, including:

  • SSL/TLS for all data in transit
  • Encryption, access control, and firewall protection on servers
  • Regular security audits, monitoring, and backups

However, no system is completely foolproof — we cannot guarantee absolute security in all cases.

9. User Rights & Controls

You may, at any time:

  • Access, correct, or update your account and profile data
  • Request a copy or export of your data
  • Request deletion or cessation of service
  • Revoke permissions or disable certain features
  • Opt out of communications (non-essential)

To exercise your rights, contact us at admin@multilinksglobal.com.ng.

10. Children’s Use

Our app and services are not intended for children under 13. We do not knowingly collect, store, or process personal data from minors under that age. If we discover such data, we will promptly delete it.

11. International Transfers

Because we serve clients worldwide, personal and project data may be stored or processed on servers located outside your jurisdiction. Whenever such transfers occur, we take appropriate safeguards in compliance with applicable laws.

12. Changes to this Policy

We may revise this policy at any time. We will post the updated version here with a new “Effective Date.” Continued use after updates implies acceptance of the revised terms.

13. Contact Us

If you have questions, complaints, or want to exercise your rights, please reach out:

MultiLinks Global
📧 Email: admin@multilinksglobal.com.ng
🌐 Website/App Domain: https://app.multilinksglobal.com.ng
📍 Kano, Nigeria

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